Shipping/Returns
EXCHANGE & RETURN POLICY.
Our policy is simple. Within 30 days of receipt of your shipment, you may return your merchandise in its original condition, for a refund, excluding shipping costs. If you purchased any style of baby carrier, those items must be (unused, not washed) and include all of the original packaging, instructions, DVD, etc., in order to receive your refund. Shipping costs are not refunded unless it is the result of our error. In the event that an item is returned because of a defect, or the return is the result of our error, we will do everything we can to correct that mistake, or replace the item at our cost, if necessary. No sale is final until you are satisfied. If you are pregnant, or the item is a gift, and you require additional time for an exchange, then simply let us know that at the time of your order. We provide one free exchange. Please see below, Shipping Costs, for further details. All orders ship with a Return & Exchange Form, which we must receive in order to process your exchange or refund. All refunds will be credited back to your account in the manner in which they were paid. Items purchased with gift certificates will be issued a store credit, only. Actual shipping costs will be deducted even if free shipping is offered on the item you purchase. We encourage you to exchange your item. Because of the significant amount of size exchanges which in turn cause additional shipping costs on our end, this is simply a policy that we must have in place, in order for us to continue to offer free 2-3 day Priority Mail delivery.
SEND YOUR EXCHANGES/RETURNS TO:
SWANKY SLINGS
P.O. Box 45
Windermere, FL 34786
Toll Free Office 1-866-380-5514
Toll Free Fax 1-866-896-6065
We highly suggest that if you are returning any item other than a diaper bag, that you utilize USPS Priority mail shipping, in the same manner shipped to you, so that you can obtain a delivery confirmation receipt.
SHIPPING COSTS.
We offer FREE SHIPPPING on all orders over $40.00, not including tax. On all other orders we offer a flat rate fee of $5.00 for shipping. On all styles of our baby carriers, we will provide one free return for shipping (excluding those items purchased in our Outlet), if the item is returned as an exchange, only. For example, if you need to exchange a size, color, etc., simply send back to us, and at no charge, we will return ship your new item to you.
SHIPPING INFORMATION.
We have selected the fastest and most economical shipping method available, for the particular products we carry, which is USPS Priority Mail shipping (2-3 days delivery estimated), with the exception of our diaper bags, which ship UPS ground (2-5 days depending on location). We must have a physical address location for UPS ground shipping. All of our orders ship within 24 hours, or same day, depending upon the time of the receipt of the order. We ship Monday - Saturday.
WHERE WE SHIP.
We ship to all 50 states, including Puerto Rico.
TRACKING YOUR ORDER.
If your item is being shipped UPS ground, you will receive a tracking number upon confirmation that your item has shipped. All items shipped USPS Priority Mail are shipped with a confirmation number, only, which you will receive. For USPS packages, we highly recommend that after several days, if your item has not arrived, that you utilize that tracking information to make certain that your package was not delivered to a neighbor, or your apartment complex manager, for example, which we have had happen. The delivery confirmation number shows the exact time of day that the item was delivered to your address. You can notify your mailman, and/or call your local post office, immediately, if it shows delivery, but you did not receive. We had one customer who waited 2 weeks before notifying us that she never got her package; by then, the postman could not remember where he mistakenly delivered the item.
IN-STOCK/OUT OF STOCK ITEMS.
We do all we can to keep the products advertised, in stock, and our inventory accurate. If an item is out-of- stock, it should say so, and you should not be able to put that item in your shopping cart. We have a high turnover with our inventory, and sometimes unexpected demand for certain items and sizes occur. On the rare occassion that an item may show availability, but is not in our inventory, we will attempt to contact you immediately, and either provide you with another selection, or immediately refund your payment.
PAYMENT METHODS.
We utilize PayPal to handle our merchant shopping cart needs. You can pay using your personal PayPal account, or if you prefer, Visa, Mastercard, American Express, or Discover, which is processed through a secure server to protect your account information. You may also pay via check or money order, although payment via check will result in a 7 day delay. If you choose to pay by check or money order, advise us immediately via e-mail of your selections, so that we can confirm availability of those items, and remove from inventory.
PRIVACY POLICY.
We do not share your name, or any other personal information with anyone. We utilize your information solely for the purpose of confirming your shipment, or via our own personal newsletter, or e-mail contact regarding sales, etc. We appreciate your trust, and we will not do anything to damage that relationship.
